Black screen in Mainconsole Live View

Symptom:

  • OSWindows 7 64-bit
  • ProductMainconsole  
  • Version: 4.1.0

 

Sometimes, the live view channels will randomly turn into black screen in Mainconsole, still snapshots can still be taken. Even if user manage to get the image back after re-connecting the camera, the issue will still occur after a period of time.



Cause

  1. Using iGPU (Integrated Graphic Processor Unit).
  2. There are decoding issues with Nvidia VGA driver which could lead to black screen.

 
Solution

  1. Using an independent VGA card.
  2. Upgrade the VGA card driver to the latest version.
  3. Run Windows Update and update to the latest version.
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