Why do I receive the message of ''Failed to create back buffer surface''?

Symptom
When click ''camera setting'', ''stream profile'' or “schedule configuration” from the setting page of Mainconsole, it will pop up the warning message of ''Failed to create back buffer surface'' message.



Cause
Mainconsole failed to decode the image.

Solution
Use an independent graphic card in your PC, it has to support the camera resolution and D3D function. Please follow another Wiki to see if your graphic card supports D3D or not and how to enable it on here.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.