[Mainconsole] Where can I find out the dump file?

Description
NUUO software will terminate and create a dump file whenever the program encounters a critical error. 

當NUUO的軟體遇到致命的錯誤時,NUUO軟體會強制結束程序並產生ㄧ個傾印檔案。

Server crash:

伺服器癱瘓:

Client crash:

客戶端癱瘓:



Solution
The dump file contains information we need to solve the problem so if your software experiences a system dump, please send the dump file to Zendesk.

傾印檔案包含了我們需要解決問題的ㄧ些資訊,因此,如果你的軟體產生了系統傾印檔案時,務必把傾印檔案透過Zendesk寄給我們分析。

The dump file can be found inside the [dump] folder in the NUUO installation directory.
你可以在NUUO的安裝資料夾底下找到一個命名為 [dump] 的資料夾,在這個資料夾底下可以找到傾印檔案。
Mainconsole:
32 bit: C:\Program Files (x86)\NUUO\SCB_IP\dump
64 bit: C:\Program Files (x86)\NUUO\SCB_IP\x64\dump
Client:
C:\Program Files (x86)\NUUO\Surveillance_Client\dump
 
And please also run our Information collector and send us the collected information for diagnosis.
也請透過執行系統診斷服務蒐集相關資料並提供給我們分析。
1. Select General Setting > Diagnostic Service to launch Diagnostic tool. 
1. 請至 一般設定 > 系統診斷服務 執行診斷工具。
 
2. Choose the time range of the crash issue then click "Start Collection" to collect system info.
2. 請選擇系統癱瘓的時間區段並點擊 "Start Collection" 以便蒐集相關系統資訊。
 
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