ezNUUO error code 10002 / 10006 / 10007

Symptom

When remote login to NVRsolo via www.eznuuo.com, the error message pops up.
It shows "Authentication failed. Please submit the technical inquiry at http://www.nuuo.com/eHelpdesk.php. (error code: 10002) "

or

It shows "Tunnel connection failed. Please submit the technical inquiry at http://www.nuuo.com/eHelpdesk.php. (error code: 10006 / 10007)"



Cause

1. The authentication algorithm of P2P server might be changed.
2. Unknown reasons

Solution

Please fill up the following information and contact NUUO tech support on eHelpdesk
(1) Error Code
(2) How often does this happen
(3) NVRsolo MAC address (LAN 1)
(4) NVRsolo ezNUUO ID
(5) Router model name (on NVRsolo side, please see image below)
(6) Router model name (on remote client side, please see image below)

Details please refer to the attachment: ezNUUO error descriptions and support form 

 

 

 

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