An error message "Failed to import license file. (Error code: 1004)" pops up, after clicking the "Activate Button" in License Management Tool.
The OfflinePack and offline_license.dll has been used in a different computer system using different hardware or different wireless LAN card.
- Export a new OfflinePack and follow the Offline Activation instructions and import it on the same computer system. (Eg. on PC-A).
- If the issue persists, please contact us at eHelpdesk v2.0.