Error code: 1004 / Failed to import license file

Symptom

An error message "Failed to import license file. (Error code: 1004)" pops up, after clicking the "Activate Button" in License Management Tool. 



Cause

The OfflinePack and offline_license.dll has been used in a different computer system using different hardware or different wireless LAN card.

For example:
NOTE: Step 3 is wrong! Copying offline_license.dll created by PC-A to PC-C to do the activation.
 

Solution 

  1. Export a new OfflinePack and follow the Offline Activation instructions and import it on the same computer system. (Eg. on PC-A).
  2. If the issue persists, please contact us at eHelpdesk v2.0.
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