Error code: 1004 / Failed to import license file – NUUO eHelpdesk

Symptom

An error message "Failed to import license file. (Error code: 1004)" pops up, after clicking the "Activate Button" in License Management Tool.

Cause

The OfflinePack and offline_license.dll has been used in a different computer system using different hardware or different wireless LAN card.

For example:

NOTE: Step 3 is wrong! Copying offline_license.dll created by PC-A to PC-C to do the activation.

Solution

Export a new OfflinePack and follow the Offline Activation instructions and import it on the same computer system. (Eg. on PC-A).
If the issue persists, please contact us at eHelpdesk v2.0.