How to access the MainConsole Web Client on Edge?

Problem

The MainConsole Web Client is not accessible via Edge, even in IE compatible mode.

Root Cause

1. The MainConsole Web Client requires IE 9 and above to run.
2. Due to some privilege settings, certain browsers on particular Windows builds do not allow creating files in specific directories.
3. Dispaly scale was not set to 100%.
4. For OEM and NoLogo versions, there are slight differences between them and the original MainConsole.

Troubleshooting Steps

1. Launching IE Mode in Edge: 開啟IE相容模式：

   1. Open Edge, enter the IP address of the MainConsole server, and then click "Reload in IE mode."
      開啟Edge，輸入MC server的IP後，開啟IE相容模式。
      
   2. Click the IE icon in the upper-left corner to check the version. If it is IE 9 or above, skip the remaining steps in this section. If it is not, continue with the following steps.
      點選左上角IE圖示以確認IE版本，若非IE 9以上，請繼續以下進階步驟，若為IE 9以上，可跳過此部分後續步驟。
      
   3. Press the Windows key and the R key simualtaneously to launch the Run dialog. Enter %systemroot%\system32\f12\IEChooser.exe, and choose the Remote Live View(or the IP address of the MC) thumbnail.
      同時按下Windows鍵 + R鍵，以呼叫Run Program，輸入%systemroot%\system32\f12\IEChooser.exe，選擇F12下的Remote Live View(或MC Server IP)。
      
      
   4. Switch to the Emulation tab and change the Document Mode to 9,10 or 11.
      切換至Emulation分頁，並將Document Mode切換為11、10或9。
      
      
      

2. Install the plugins: 安裝插件：

   1. After entering the UI of the Web Client, install the Microsoft Visual C++ 2005 SP1 Redistributable Package as suggested by the pop-up window.
      進入MC Web Client的介面後，系統將自動彈出插件安裝提醒視窗，請先安裝Microsoft Visual C++ 2005 SP1 Redistributable Package.
      
   2. Run and save vcredist_x86.exe.
      執行並儲存vcredist_x86.exe。
      
   3. Allow the installation of WebViewS.cab and grant the required privileges.
      允許安裝WebViewS.cab，並授予權限。
      
      
   4. Note: If the process is not followed as suggested, the pop-up windows may not work properly. In this case, navigate to C:\Users\Public\Documents and delete the folders "WebViewS" and "WebRPB."
      若插件安裝流程錯亂導致彈跳視窗未正確彈出，可至C:\Users\Public\Documents刪除名稱為WebViewS及WebRPB的資料夾。
   5. If no cameras are shown in the Web Client after the plugins are installed, follow the step below.
      待插件安裝完畢後，若仍無任何攝影機型號顯現，則可採取以下步驟。

3. Dispaly scale was not set to 100%: 畫面比例未設置為100%：

   • Set the display scale to 100% accordingly.
     將畫面比例設置為100%。

4. Previliage issue: 權限問題：

   • Go to C:\Program Files (x86)\Internet Explorer, unzip MC WebClient log.zip here.
     進到C:\Program Files (x86)\Internet Explorer，將MC WebClient log.zip解壓縮至此。
     

5. For OEM and NoLogo version: OEM及NoLogo版本：

   • If you are using an OEM or NoLogo version of MainConsole, pleaase contact eHelpDesk to request the corrosponding LiveView.html and playback.html. Replace the original files in C:\Program Files (x86)\IP Surveillance System\www\liveview-htmlskin and C:\Program Files (x86)\IP Surveillance System\www\playback-htmlskin. 
     若使用的MainConsole為OEM或NoLogo版，請聯繫eHelpDesk索取相對應的LiveView.html及playback.html，並將之替換到C:\Program Files (x86)\IP Surveillance System\www\liveview-htmlskin及C:\Program Files (x86)\IP Surveillance System\www\playback-htmlskin。