How to access the MainConsole Web Client on Edge?

Problem

The MainConsole Web Client is not accessible via Edge, even in IE compatible mode.

Root Cause

1. The Report Service is not enabled on the MainConsole server.
2. The MainConsole Web Client requires an environment equivalent to Internet Explorer 9 or above to execute its legacy components.
3. Protected Mode is restricting the 32-bit ActiveX execution environment.
4. Directory permissions prevent the browser from generating or overwriting files in protected system folders, particularly on specific Windows builds.
5. The Windows display scale is set higher than 100%, causing rendering and alignment failures.

Troubleshooting Steps

1. Enable the Report Service

   • Open MainConsole, navigate to General Setting > Network Service, and ensure the Report Service is started.
     

2. Configure IE Mode in Microsoft Edge

   1. Launch Microsoft Edge, navigate to Settings > Default Browser. Under the Internet Explorer compatibility section, locate the page list and add the specific IP address and port number of the MainConsole server.
      開啟Edge，到設定 > 預設瀏覽器 > 新增頁面，加入前一步設定的IP、通訊埠。
      
   2. Click the IE icon in the top-left corner of the browser tab to verify the emulation version. If the browser detects IE 9 or above, skip to the IEChooser step. If it displays an older version, proceed with the following configuration.
      點選左上角IE圖示以確認IE版本，若非IE 9以上，請繼續以下IEChooser步驟，若為IE 9以上，可跳過此步驟。
      

   3. Emulation Adjustment via IEChooser: 

      Press the Windows key + R simultaneously to open the Run dialog. Enter

      %systemroot%\system32\f12\IEChooser.exe

      and select the Remote Live View (or the MainConsole server IP) thumbnail.

      同時按下Windows鍵 + R鍵，以呼叫Run Program，輸入%systemroot%\system32\f12\IEChooser.exe，選擇F12下的Remote Live View(或MC Server IP)。

   4. Switch to the Emulation tab within the developer tools window and change the Document Mode to 9, 10, or 11.
      切換至Emulation分頁，並將Document Mode切換為9、10或11。
      
       

3. Install the Required Web Plugins

   1. Upon accessing the Web Client interface, a pop-up window will prompt the installation of the Microsoft Visual C++ 2005 SP1 Redistributable Package.
      進入MC Web Client的介面後，系統將自動彈出插件安裝提醒視窗，請先安裝Microsoft Visual C++ 2005 SP1 Redistributable Package.
      
   2. Download and execute the vcredist_x86.exe installer.
      下載並執行vcredist_x86.exe。
      
   3. Approve the browser prompt to install the WebViewS.cab and grant all requested execution privileges.
      允許安裝WebViewS.cab，並授予權限。
      
      
   4. Maintenance Note: 
      If the installation sequence fails or the installation prompts do not appear properly, close the browser, launch File Explorer as an Administrator, navigate to C:\Users\Public\Documents and delete the folders named "WebViewS" and "WebRPB."
      若插件安裝流程錯亂導致彈跳視窗未正確彈出，可至C:\Users\Public\Documents刪除名稱為WebViewS及WebRPB的資料夾。
   5. If the camera feeds fail to render in the tree console after successful plugin installation, proceed to the registry modification step below.
      待插件安裝完畢後，若仍無任何攝影機型號顯現，則可嘗試根據以下步驟調整註冊表。

4. Adjust Registry Settings for 32-bit ActiveX Execution

   1. Press the Windows key + R, type "regedit", and run the application as an Administrator. Navigate to the following path:

      Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\

      The left-hand panel will display five subfolders labeled 0, 1, 2, 3, and 4.

      Under each relevant zone folder, create a new DWORD (32-bit) Value. Name the value "2500" and set its Value data to "3".
      

5. Resolve Directory Privilege and Custom Version Conflicts

   1. Launch File Explorer with Administrator privileges. Navigate to C:\Program Files (x86)\Internet Explorer and extract the contents of the MC WebClient log.zip archive directly into this protected directory.
      進到C:\Program Files (x86)\Internet Explorer，將MC WebClient log.zip解壓縮至此。
      
   2. For OEM and NoLogo versions
      If you are utilizing a customized version of MainConsole, contact eHelpDesk to request the corresponding LiveView.html and playback.html files. Once acquired, manually replace the original files located in the following deployment directories:
      • C:\Program Files (x86)\IP Surveillance System\www\liveview-htmlskin
      • C:\Program Files (x86)\IP Surveillance System\www\playback-htmlskin

若使用的MainConsole為OEM或NoLogo版，請聯繫eHelpDesk索取相對應的LiveView.html及playback.html，並將之替換到C:\Program Files (x86)\IP Surveillance System\www\liveview-htmlskin及C:\Program Files (x86)\IP Surveillance System\www\playback-htmlskin。

6. Calibrate Windows Display Scale

   • Right-click on the desktop, select Display Settings, and locate the Scale and Layout options. Ensure the scale value is set exactly to 100%. Scale values above 100% will break the layout coordinates of the video rendering matrix.
     將畫面比例設置為100%。