Error code: 4 / SN (serial number) is invalid

Symptom

After clicking on "Activate" button in "Offline Tool", an error message "SN is invalid. (Error code:4)" will pop up.

症狀
在“離線工具”中,按下“啟用”的按鈕後,跳出錯誤訊息“SN無效(錯誤代碼:4)”。


Cause 

The "Offline Tool" in the newly exported "OfflinePack" folder has been executed more than once. Please note that the "OfflinePack" can be used only once.

原因
新匯出的“離線授權檔”文件夾中的“離線工具”,已被執行超過一次。

請注意,每次匯出的“離線授權檔”只能被使用一次,不得重複使用。


Solution

1. Export a new "OfflinePack" and follow the Offline Activation instructions again.

2. If the issue persists, please contact us at eHelpdesk.

解決方式
1.匯出新的“離線授權檔”並再一次按照離線啟用說明進行操作。
2.如果問題仍然存在,請透過eHelpdesk技術支援平台與我們聯繫,謝謝。

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