Error code: 4 / SN (serial number) is invalid

Symptom

After clicking on "Activate" button in "Offline Tool", an error message "SN is invalid. (Error code:4)" will pop up.


Cause 

The "Offline Tool" in the newly exported "OfflinePack" folder has been executed more than once. Please note that the "OfflinePack" can be used only once.


Solution

1. Export a new "OfflinePack" and follow the Offline Activation instructions again.

2. If the issue persists, please contact us at eHelpdesk.

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