Mainconsole "can not be operated" issue

Symptom

Here are two symptoms will show up on your screen ,if your display size has not setup at 100%,
While you are operating Live view and Playback on Mainconsole: 
 
1.Every time when you log in to the Mainconsole, an error message "the minimum resolution has to be greater than 1024x768" will pop up, even if your resolution has been adjust to be greater than 1024x768.
 

2.You will see this window "System encountered a problem and needed close." about notice of the dump files pops up, when you just start up Live view on Mainconsole.

image001.png

 

Cause
1.    Windows OS display resolution has been set to be lower than 1024x768.
2.    Windows OS cannot set the correct resolution in Mainconsole.

 

Solution 
1.    Make sure Windows OS display resolution has been set up bigger than 1024x768.
2.    Check whether the display size has been set to default (100%).

3.Please make sure the window display scale and layout at 100%(oprating Win10):

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4.R-Click Remote live viewer shortcut and run as administrator
5.Collect dump file send to us. Dump file path as below
C:\Program Files (x86)\NUUO\NVRsolo\dump\

 

 

 

 

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