Problem
Lost password to login web page of the NVR.
Solution
Follow the instruction below to reset the web & installation wizard password.
(1) Connect monitor and keyboard to the NVR
(2) Power on the NVR, and continuous click “Shift” and “ESC” during startup
(3) Please select "Reset NVR" in the screen (please see image below).
Please note that the network settings and web password will be reset to default.
Please note:
(1) The recorded video footage will not be touched.
(2) The licenses on the NVR will be kept.
(3) The camera configurations and recording schedule settings will be kept as well.
(4) The user accounts of the Management Server (the account used to login NuClient) will not be affected.
*Crystal server needs to be the latest version. The Titan server needs v.1.7 above
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