[Crystal] Error : The IP camera license number is 64


Doing Crystal offline activate it shows “The IP camera license number is 64”

當在操作Crystal Offline License Tool啟用序號時顯示錯誤訊息"IP攝影機序號數量是64"

Root cause

The activated license number is against the rules of our license server and Crystal Offline License Tool.

準備啟用的序號數量違反並已超過了license server以及Crystal Offline License Tool的啟用限制。

There are two rules as below:


1. Crystal Offline License Tool: Maximum 64 pcs license could be activated at the same time. 

1. Crystal Offline License Tool:同一時間最多64組序號能被啟用。

2. License server: When you activate the license, the total license count (the license in current Crystal server + the license you want to activate) cannot over than 170 pcs.

2. License server:當你啟用序號時,序號總量不能超過170組(包含目前Crystal Server以經啟用過的序號數量加上目前預計要啟用的序號數量)。

Note: "pcs" is not equal to "channel number". For example, "1 pcs" CT-CAM-ULT-08 is a "8 channels" camera license of Crystal.

注意:前面提及的計算序號單位不等同在Crystal Server上可以連接的攝影機數量,例如:一組CT-CAM-ULT-08的序號可允許Crystal連接八支攝影機。


1. Please activate the license number that is not over 64 pcs.

1. 請在一次的序號啟用程序裡避免啟用超過64組的序號。

2. If you want to activate a license quantity that is over than 170 pcs for one server, please contact our technical support.

2. 如果你想在一台Crystal server上啟用超過170組序號,請連繫我們,由我們來幫你處理。

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