Error code: 10 / Serial number is invalid

Symptom

An error message "SN (a serial number) is invalid. (Error code: 10)" pops up, after clicking the "Activate Button" in License Management Tool.




Cause 

1. The license is not found in our license server.

2. The license does not exist or there is a typo. Please note that the license is 4 set Hexadecimal number such as xxxx-xxxx-xxxx-xxxx. NOT the product SN (ex:NT-8040-AY0.XXXXXXXXX). You have to purchase product license from your region sales.

Solution

1. Kindly re-check your serial number again and/or type it properly.

2. If the issue still persists, please contact us at eHelpdesk v2.0.

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