Recording and Metadata Server are not available or disappeared

Symptom

The customer has access to Management Server but the Recording Server is not reachable, not available or disappeared. It is not possible to manage the cameras and the volumes into the Volume Group.




Cause 
The NuClient administrator’s password has been changed and it has not been updated on the Recording Service.



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Solution 

The new password of Nuclient must to be updated for the Recording Service in the Web hardware settings.


 
Note: This solution also applies for the Metadata Service.