Unable to transfer licenses in Titan Crystal

Symptom

After choosing the license and click transfer button, a warning message will pop up as below:

 

Cause

It's required to disable all the video devices first and turn the "Used Quantity" tab under "License Status" to 0.


Solution

Please go to the Recoding Server to disable all the video devices and turn "Used Quantity" to 0. Afterwards, you will be to transfer your licenses.




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